Refund policy
Last updated: 10 August 2026
This policy applies to orders placed on reboot-lifestyle.com, operated by REBOOTME (SMC-PRIVATE) LIMITED. It sits alongside our Terms of Service and our warranty.
In short
If your R01 is faulty, we put it right and it costs you nothing. If you have changed your mind and the box is still sealed, you can return it within 7 days. Because this is an oral hygiene product, we cannot accept a change-of-mind return once a unit has been used.
Cancelling before dispatch
If you want to cancel and we have not dispatched yet, email us and we will cancel at no cost. If you paid by card or wallet we refund in full. If you chose cash on delivery there is nothing to refund, because you have not paid yet.
Changed your mind
You can return an unused R01 within 7 days of delivery, provided:
- the box is unopened and the seal is intact
- all five tips, the charging cable, the manual and the warranty card are present
- the product has not been used
Return postage for a change-of-mind return is paid by you. Contact us first and we will confirm the address and how to package it.
Once we receive the unit and confirm its condition, we issue your refund within 7 to 14 working days.
Once it has been used
We cannot accept a change-of-mind return for a unit that has been used. The R01 goes in your mouth, so a used unit cannot be resold, restocked or safely passed to another customer. This is a hygiene position and it applies regardless of how briefly the unit was used.
This does not affect faults. A used unit that develops a fault is covered by your warranty, below.
Damaged or not working on arrival
Contact us within 48 hours of delivery with your order number and a short photo or video of the problem. We arrange a replacement at our cost. You pay no postage and nothing for the replacement.
Faults within 12 months
Every R01 carries a 12-month warranty from the date of purchase, covering manufacturing faults and components that fail in normal use.
On approved claims we arrange the courier collection and pay it, both ways. Start your claim on our warranty page. You will need your order number and a photo or video showing the fault. We check the order and review the evidence before anything is collected. We review that first, confirm whether it is covered, and then arrange collection.
The warranty applies to the original purchaser and to units bought from reboot. It is not transferable, and we cannot service units bought elsewhere.
Turnaround is typically 7 to 14 days from the day the unit reaches us.
If a unit arrives and the fault is not a manufacturing one, we will send you photographs of what we found and explain why. You can then have it returned at your cost, or ask us to quote a repair, which we will only carry out if you agree the price. Return postage on a claim that is not covered is paid by you.
Full detail is on our warranty claim page.
What is not covered
- The five tips. Like a toothbrush head, they wear out with normal use. They are consumables, not faults.
- Physical damage from dropping, crushing or misuse.
- Water damage beyond the IPX7 rating. The R01 is built to be rinsed and used in the shower. It is not built to be submerged for long periods, and it must not be charged in a bathroom.
- Units opened or repaired by anyone other than us.
- Normal cosmetic wear, such as light scratches from everyday handling.
How we refund you
If you paid by card or mobile wallet, we refund to the same method. Depending on your bank or provider, the money can take several working days to appear after we issue it.
If you paid cash on delivery there is no card to refund to, so we refund by bank transfer. We will ask you for your account details at the time and we use them only to send your refund.
How to start a return
Email hello@reboot-lifestyle.com with:
- Your order number
- Whether this is a change of mind, a damaged delivery, or a fault
- A short description, and a photo or video if something is wrong with the unit
Please do not send anything back before we reply. We will confirm the address and how to package it. Unannounced returns can go missing and we cannot take responsibility for a parcel we were not expecting.
Your legal rights
Nothing in this policy limits any right you have under Pakistani consumer law that cannot be limited by agreement. Where our policy and your statutory rights differ, your statutory rights apply.
Contact
REBOOTME (SMC-PRIVATE) LIMITED
T-87 Mohallah Parachgan
Kohat, Khyber Pakhtunkhwa 26000
Pakistan