Warranty Claim

Every reboot R01 comes with a 12-month warranty from the date of purchase, covering manufacturing faults and components that fail in normal use.

On approved claims we arrange the courier collection and pay it, both ways. You do not pay postage to send a genuinely faulty unit in, and you do not pay to get it back.

Try this first

Two checks solve a lot of cases, and they take a minute:

• Charge the unit fully. A flat battery can look like a dead device.
• Reseat the tip and the tank. The tip should click in, and the tank should sit flush.

What you'll need

• Your order number. The form checks it against our orders, so have it to hand.
• A photo or video of the fault. Required, not optional. Most problems are clear in ten seconds, and it means we can tell you straight away whether it is covered.
• The unit rinsed and the tank emptied before collection. It is an oral hygiene product and someone at our end handles it.

The warranty covers the original purchaser and units bought from reboot. It is not transferable, and we cannot service units bought elsewhere.

What's not covered

• The five tips. Like a toothbrush head, they wear out with normal use. Consumables, not faults.
• Physical damage from dropping, crushing or misuse.
• Water damage beyond the IPX7 rating. The R01 is built to be rinsed and used in the shower, not submerged for long periods, and it must not be charged in a bathroom.
• Units opened or repaired by anyone other than us.
• Normal cosmetic wear, such as light scratches from handling.

What happens next

We check the order and review your photos, usually the same day. We typically reply within 1 business hour. If it is covered, we arrange collection at our cost, assess the unit on arrival, and repair or replace it depending on the fault. Turnaround is typically 7 to 14 days from the day it reaches us.

If the fault turns out not to be a manufacturing one, we will send you photographs of what we found and explain why. You can then have the unit returned at your cost, or ask us to quote a repair, which we only carry out if you agree the price.

Start your claim

Fill in the form below. If you would rather talk to a person first, email hello@reboot-lifestyle.com with your order number.